Senior Genesys Cloud Engineer – Architect & Integrations (Hybrid/Remote, Spain)

📍 Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)
💰 Competitive salary (aligned with experience)
🕘 Full-time
🗣 English: B2+
🌍 International project

About the Role

We are looking for a Senior Genesys Cloud Engineer with strong hands-on experience designing Architect flows and building API-based integrations.

This is a technical role focused on routing logic, automation, and real-time integrations within a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high-performance customer experience solutions.

If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.

Work Model

• Hybrid for candidates located in Madrid, Málaga, Barcelona, or Logroño.

• Fully remote for candidates based elsewhere in Spain.

Key Responsibilities

• Design and maintain complex Genesys Cloud Architect flows.

• Implement advanced routing logic (skills-based routing, queues, fallbacks).

• Build and support integrations using Genesys Cloud APIs and Data Actions.

• Implement and optimize configurations for voice and digital channels.

• Design and maintain REST-based integrations with external systems.

• Troubleshoot performance issues and ensure platform stability.

• Contribute to automation and continuous improvement initiatives.

Must-Have Requirements

• 3+ years of hands-on experience with Genesys Cloud.

• Strong experience with Architect flows and routing configuration.

• Experience integrating systems via Genesys Cloud APIs and REST services.

• Solid understanding of cloud environments and security basics.

• Programming/scripting knowledge (JavaScript, Python, or similar).

• Experience troubleshooting and optimizing contact center environments.

• English level B2 or higher.

Nice to Have

• Experience leading technical initiatives or workstreams.

• Experience with event-driven integrations (EventBridge or similar).

• Exposure to CRM systems (e.g., MS Dynamics).

• Knowledge of AWS services.

• Genesys Cloud or cloud provider certifications.

What We Offer

• International project environment.

• Flexible hybrid/remote model within Spain.

• Opportunity to work on a scalable cloud contact center platform.

• Competitive salary aligned with experience.

• Collaborative and innovation-driven team culture.

Apply Here

If you have strong experience in Genesys Cloud Architect and API integrations and are looking for a high-impact technical role, apply directly through this posting.