Microsoft Dynamics 365 Customer Service (100% Remote – Europe)

Location: 100% Remote (Spain / Europe)
Seniority: Junior, Junior Advance, Semi Senior, Senior, Specialist
Contract Type: Full-time
Salary: Up to €52,000 gross/year (As a reference: Jr, up to 32k; SS up to 42k; S upto 52k)
Methodology: Agile (Scrum / Kanban)
English Level: B1+
Spanish Level: B1+

About the Role

We are looking for a professional with strong experience in Microsoft Dynamics 365 Customer Service Workspace to join our team and actively contribute to the development and optimization of the platform within our working environment.

The selected candidate will play a key role in the design, development, and implementation of Dynamics 365-based solutions, ensuring alignment with business functional requirements and product best practices.

Key Responsibilities

• Design, develop, and implement solutions in Microsoft Dynamics 365 Customer Service.

• Configure and implement Channel Integration Framework (CIF).

• Work with Copilot Service Workspace following official documentation and best practices.

• Integrate solutions using Microsoft APM SDK.

• Develop customizations using JavaScript.

• Analyze functional requirements and validate alignment with standard product capabilities.

• Collaborate within Agile teams (Scrum/Kanban) using collaborative tools such as Jira.

• Ensure technical quality and adherence to best practices in every delivery.

Mandatory Requirements

• Proven experience working with Microsoft Dynamics 365 Customer Service.

• Hands-on experience with Copilot Service Workspace.

• Experience implementing and configuring Dynamics 365 Channel Integration Framework (CIF).

• Practical knowledge of Microsoft APM SDK.

• Strong experience programming with JavaScript.

Nice to Have

• Experience with TypeScript.

• Advanced customization experience within Dynamics 365.

Required Skills & Competencies

• Experience working in Agile environments (Scrum, Kanban).

• Ability to analyze functional requirements and map them to product capabilities.

• Autonomy and accountability in task management.

• Strong quality mindset and continuous improvement orientation.

• Good communication and teamwork skills.

What We Offer

• High-impact project in a modern technology environment.

• Collaborative Agile team culture.

• Competitive compensation aligned with experience (up to €52,000 gross/year).

• 100% remote work from Spain or Europe.

Apply here

If you have solid experience in Microsoft Dynamics 365 Customer Service and are looking for a new challenge in an agile and innovative environment, apply directly through this posting and take the next step in your career.