Customer Success Manager (Talent Pool)

About this role
You’ll ensure customers achieve outcomes, increasing adoption, retention, and expansion in partnership with Sales and Product.

What you’ll do

• Onboarding, adoption plans, health scores, and executive QBRs.
• Identify expansion opportunities; partner with Sales for upsell.
• Voice of Customer to Product; playbooks and training content.
• Churn/risk mitigation, renewals coordination.

What you bring

• 3–7 years in CSM/Account Management (SaaS/Services).
• Data-driven dashboards (health, usage) and exec storytelling.
• English B2+ mandatory.

Nice to have

• Change management and multi-stakeholder enablement.

Location
Americas (incl. USA) or Spain. Remote/hybrid.

How to apply
If this position is for you, please apply here!
If not, send it to your colleagues!

Thanks!